Effective Date: 01.06.2025
 

At www.witabag.com, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returning products and receiving refunds. If you have any questions or concerns, please contact us at support@witabag.com.
 

1. Eligibility for Returns
We accept returns under the following conditions:

• The return request is made within 14 days of receiving the product.

• The product is unused, in its original packaging, and in the same condition as received.

• All tags, labels, and accessories originally included with the product are intact.

• For damaged or defective products, clear photos must be provided as evidence, including:

  • External packaging

  • All barcodes

  • The product itself
     

2. Non-Returnable Items
The following items are not eligible for return:

• Products that show signs of use or wear

• Items returned without original packaging or accessories

• Custom or personalized products
   

3. Return Process
To initiate a return, follow these steps:

• Contact us at support@witabag.com with your order details and reason for return.

• Provide all required photos if the product is damaged or defective.

• Once your return is approved, you will receive instructions for shipping the product back to us.

• Pack the product securely to prevent damage during transit.
   

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or we made an error in the order.

• We recommend using a trackable shipping method to ensure the safe return of the product.

• We are not responsible for returns lost in transit.
   

5. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7 to 10 business days.

• If the returned product does not meet our return criteria, a partial refund may be issued at our discretion.
   

6. Exchanges

• We do not offer direct exchanges. To replace an item, please return the original product for a refund and place a new order.
   

7. Contact Information
If you have any questions about this Refund Policy or need assistance with a return, please contact us:

• Email: support@witabag.com

• Phone: +372 5368 6550
   

We reserve the right to update this Refund Policy to reflect changes in our return and refund practices or legal requirements. Please review it periodically to stay informed.
 

Thank you for choosing Witabag. Your satisfaction is our priority, and we are here to help with any return-related inquiries.